Here at Platinum Skin Care we want you to be 100% thrilled with your products.
AVOID RETURNS: We realize that it can be hard making a choice between the different products, acids, percentages and pH levels, to mention a few. That is why we are here every day M-F from 9-5 Eastern (*pending holidays) to answer all of your calls. *Toll Free: 1-800-917-3155. We are also available on Chat, via Email and even on Facebook. We will help you choose the products that will work best for your individual needs.
TRIAL SIZES: If you are not 100% sure what you are getting is right for you, then purchase a trial size! We have a Trial Sized product for 98% of our products. These are nominally priced, and you can get 1-5 uses from each one. Test it out, see if you like it before you purchase the full sized item. **Trial sizes are final sale.
BUT, I NEVER EVEN OPENED THE BOX!: You may return most new, unopened items within 30 days of delivery for a full refund. In most cases you can just write "Return To Sender" in marker on the UNopened box and put it back into your mailbox. They will send it back to us and you will get a refund when we receive it.
RECEIVED AN INCORRECT ITEM? We will pay the return shipping costs if the return is a result of our error IE: you received an incorrect or defective item, etc. We will send you the correct item along with a return sticker. Just pop the wrong item back into the shipment box, apply the label we sent you, and drop it in your postal box - within 1 week, please.
OOPS, I ENTERED THE WRONG SHIPPING ADDRESS! If you entered the wrong address, and our shipping software does not find it to be an error, it will most likely end up getting returned to us once the post office can't deliver it. We will contact you when we receive it back and get your correct shipping address in our system for you. YOU will be responsible for the second shipping costs.
I USED IT, BUT I WANT TO RETURN IT ANYWAYS!: If you have opened your bottle and used your items that is fine. You may use them for 30- days. By 30 days, if you would like to return your item, then there will be a 15% restocking fee applied. You are responsible for getting the product back to us in a secure way. Choose a trackable and/or insured option for your return. ***Peels, Custom Potions, Glominerals, Copper Peptides and Trial sizes are FINAL SALES.
HOW LONG WILL IT TAKE TO GET A REFUND?: You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
HOW DO I LET YOU KNOW I HAVE A RETURN?: If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Delays that happen with the shipping company have no reflection on Platinum Skin Care. Once your package leaves our facility we can only track through the shipping provider. Delays would be best handled directly with the shipper and your provided tracking number.
We have no control over import fees/customs fees that may arise if you are purchasing from outside the United States. No part of your order total will reflect pre-paid fees of any kind. We have no role in this other than providing export papers with your items purchased and their prices.
Please also note that the shipping rates for the items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound after reaching 13 ounces.